I am an experienced solution and technology professional with a successful background in developing, implementing, and managing innovative solutions. I have successfully designed, built, implemented, and managed complex interaction management solutions spanning the globe. These solutions have included: CRM systems, Intelligent call routing and decisioning systems, CTI, IVR/VRU, Sales & Billing solutions, Learning Management Systems, customer feedback solutions, reporting and analysis systems, and other pertinent technology. My experience in vertical markets has been wide reaching and varied including: ISPs, Wireless, Financial Services, Order Fulfillment, Telecom, and Non-profit. Further, I am a dynamic leader and mentor, with a proven track record of building team cohesion and in- spiring individuals to strive toward ever-higher levels of achievement. I have developed exceptional client relationship and management skills with the ability to relate and collaborate easily througho