5 years of experience in IT Business Analysis in moderate to highly complex projects: Complied with SDLC and PMLC in projects scoping and planning. Gathered business and user requirements from multiple sources including interviews ,document analysis and requirements workshops. Defined opportunities for process improvements, worked with end users to analyze problems and recommend solutions ,translated high level business requirements into functional and technical specifications using standard templates , developed interface specifications and designed mockups , documented system requirements and estimated scope, ensued deliverables meet business and end user requirements within time, budget and quality. Acted as a liaison between business users and the software developers. Prepared comprehensive test plans and test cases, conducted user acceptance testing and trained clients on use of systems, developed a trusted relationship with client and managed customer relationships and expectations, timely notified and escalated issues, options and recommended for prompt resolution, supported development of business cases, RFI/RFP and service level agreements, mentored junior team members in knowledge transfer.