Summary of qualifications System and Networking! Aspect Call Center, Contact Center, Quality Management and Business Objects Genesys Framework and Voice Portal Avaya Call Center and IVR Edify IVR NICE, Aspect and Voice Logger Recording, Quality Management Microsoft Windows, MAC OS/X Microsoft Office, Apple iWork, Google Apps SQL, HTML, JAVA Script and VB Sylantro IP PBX, AT&T RouteIt, AT&T Business Direct