I pride myself as having a passion for excellence, going the extra mile and being the type of Professional I.T. Support Representative that customers always appreciate. My progressive experience includes the Advising, Consulting, Installation, Configuration, Diagnostics and providing professional support by phone, remote connection, e-mail and in person of: • Subject Matter Expert (SME) in multiple areas Well skilled and experienced in generating creative solutions to unique situations. Well skilled at analytics and process analysis, continual process improvement, analyzing the process to determine the root cause of an issue, determining and putting into action the best solution.