1. All SAP BASIS Activities 2. Asset Management, Procurement, Allocation Maintaining stock. 3. Evaluating user needs and system functionality and ensuring that IMS meet the needs 4. Planning, Developing and Implementing the IMS budget, obtaining competitive prices from suppliers, to ensure cost effectiveness 5. Scheduling upgrades and security backups of hardware and software systems; 6. Researching and installing new systems 7. Ensuring the smooth running of all systems, including anti-virus software, print services and email provision, Securing data from internal and external attack 8. Ensuring that software licensing laws are adhered to 9. Networking, Providing secure access to the network for remote users 10. Offering users appropriate support and advice 11. Managing crisis situations, which may involve complex technical hardware or software problems 12. Mentoring and training new IMS support staff; 13. Keeping up to date with the latest technologies. 14. Auditing & Process Documentation 15. Service Desk