10 years progressive experience in Computer Information Network Systems 10 years of progressive hands-on experience with installing, upgrading, troubleshooting, and repairing desktop and laptop computer systems. 11 years continuous experience with Microsoft based products including Visio, Project, Office and multiple operating systems 3 years progressive experience in managing workstations in a TCP/IP environment 2 years experience conducting penetration testing of networked systems. Able to excel in both a team environment and on solo projects Able to install, configure, and troubleshoot to resolution within a terminal environment. 3 years’ experience in installing and supporting Open Office Excellent Communications Skills, with the ability to traverse between technical and non-technical languages.