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IT Project Management

I am an experienced solution and technology professional with a successful background in developing, implementing, and managing innovative solutions. I have successfully designed, built, implemented, and managed complex interaction management solutions spanning the globe. These solutions have included: CRM systems, Intelligent call routing and decisioning systems, CTI, IVR/VRU, Sales & Billing solutions, Learning Management Systems, customer feedback solutions, reporting and analysis systems, and other pertinent technology. My experience in vertical markets has been wide reaching and varied including: ISPs, Wireless, Financial Services, Order Fulfillment, Telecom, and Non-profit. Further, I am a dynamic leader and mentor, with a proven track record of building team cohesion and in- spiring individuals to strive toward ever-higher levels of achievement. I have developed exceptional client relationship and management skills with the ability to relate and collaborate easily througho

Skills & Expertise

AnalysisBillingBilling SolutionsBusiness Process DevelopmentCustomer SupportFinancial ServicesIvr/vruManagementSalesSoftware DesignStrategic PlanningWireless

1 Reviews for This Service

  • Harvest Solutions says,

    BJ Vander Linden has been knowledgable, prompt, and proffesional. His background made him a perfect fit for our call center project. He has shown a dynamic approach to solution creation. We look forward to continuing our work with him.

    for Call Center Consultant on Jan 17, 2011