Product/Project Manager with 13+ years of experience leading digital product initiatives from discovery to delivery across large-scale government platforms serving thousands of users. Experienced in defining product strategy, conducting user research, prioritizing roadmaps, translating customer insights into product requirements, and collaborating closely with engineering teams and business stakeholders. Strong analytical background with expertise in SQL, Power BI, Python, and KPI-driven decision making. Passionate about building intuitive digital experiences that improve user engagement, operational efficiency, and customer outcomes through agile product development.