More than 25 years of qualified experience in the technical support service area, specializing in the field of Telecommunications, Information Security and Electronics, achieving goals for companies with a high target of clients, demanding highest quality service. Skills and knowledge • Networking: Solid Knowledge about Design (topology and capacity planning) and Implementation to newer and re engineering infrastructure of voice/data networks, gateways interconnections (addressing and routing, TCP/IP and protocols). Hands-on experience with Monitoring network analytics tools, diagnostic and troubleshoot, to ensure performance, system availability, reliability and resource re utilization. • Information Security: Knowledge about planning, coordination and implementation of information security policies to prevent and protect networks ( servers, User Authentication and Authorization, Session management, Auditing and logging, IPS, firewall) , programs and computers (Anti-malware, VPNs, Firewalls) and data (web filtering, email filtering, encryption, data classification and Hierarchical access), monitoring constantly with Security tools, looking for vulnerabilities and risks in network, hardware and software in the IT company infrastructure; and also keep end user education regarding to social engineering threats. • O.S.: MS-DOS, Windows, NT/Server 2000/2003, NOVELL Netware, IBM OS/2, APPLE OS, Linux Knopix. • Apps: Microsoft: Office, Project, Visio, Publisher and Access. Remote Access (Team Viewer, PC AnyWhere, VNC). QuickBooks. Act!, Utilities (Norton Ghost. Norton System Works), Antivirus y Antispyware (Karperski, Avira, Norton, Avast, McaFee, AVG). • Devices: Routers (Linksys, Netopia, Dlink, TP Link), Firewalls (Sonicwall) Channels Banks (Carrier Access), Multiplexors (Rad), Gateways (Quintum, Phone Way), 2.4GHz RF Microwave / AP (Harris, Linksys, Dlink, Ubiquiti, Lanpro). VoIP Phone Adapters (Cisco ATA, Sipura), Satellite Modems (Datum, Pargain), DSU/CSU (Adtran, Motorola), SoftSwitch T1/E1 (Dialogic, Natural Microsystems). PBX (Lucent, Avaya, Panasonic), Bert Testers E1/T1 and Network Cable Certifier (Fluke), E.A.S. (WG, Amersec), IP Cameras (Axis, Panasonic, Dlink, Lanpro), Access Control Management / Time & Attendance (Honeywell, ZKTeco).