I have a lot experience with IT Support, Wordpress Design, Hardware, Networking, im up to date with new technologies. Duties: Diagnosis of desktop, application, networking and infrastructure issues. Experience of supporting a wide and varied client base. Troubleshooting PC’s, laptops and mobile devices. Providing 1st/2nd line support to users. Administering the IT department’s policies and procedures. Installation and support of telecommunication equipment. Maintaining a log of all problems detected and system back ups. Responsible for maintaining backups and for project work such as new builds. Working closely with software suppliers to resolve operational issues. Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.