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Programming & Development

IT Technical Support

Resourceful System Administrator able to respond to a wide range of challenges with a focused and creative approach. Highly effective at problem solving and decision making. 6 years of progressive IT experience.
• Provided technical support, including identifying problem incidents with their subsequent resolutions.
• Working with various Authorized vendors on quotations for laptops and AMC for Server Support.
• Managing McAfee Antivirus, DLP, and VSE console to monitor endpoints
• Ensuring that response times and resolution times for calls are within SLA guidelines.
• Installation & Configuration of SAP client applications
• On Call Technical support to Remote location users globally
• WDS & MDT: Image creation and uploading
• Domain controller management –
o File and folder Permission for Authenticated Users in servers.
o Group and user’s creation in Active Directory; creation of OU; group policy.
o Managing Domain user ‘s, ID creation, Roaming profile, OU, Maintaining ADS.
o Creations of AD accounts and managing roles to desired user or Groups.
• Supervised my Team members during VPN’s configuration, installation and troubleshooting for end users
• Working with Symantec Backup for taking backup on remote server.
• Working on Data Repository SVN Server and troubleshooting SVN Connectivity issues.
• Documented and maintained supply of all required inventory through in House Asset Tracker Application.

About

$30/hr Ongoing

Download Resume

Resourceful System Administrator able to respond to a wide range of challenges with a focused and creative approach. Highly effective at problem solving and decision making. 6 years of progressive IT experience.
• Provided technical support, including identifying problem incidents with their subsequent resolutions.
• Working with various Authorized vendors on quotations for laptops and AMC for Server Support.
• Managing McAfee Antivirus, DLP, and VSE console to monitor endpoints
• Ensuring that response times and resolution times for calls are within SLA guidelines.
• Installation & Configuration of SAP client applications
• On Call Technical support to Remote location users globally
• WDS & MDT: Image creation and uploading
• Domain controller management –
o File and folder Permission for Authenticated Users in servers.
o Group and user’s creation in Active Directory; creation of OU; group policy.
o Managing Domain user ‘s, ID creation, Roaming profile, OU, Maintaining ADS.
o Creations of AD accounts and managing roles to desired user or Groups.
• Supervised my Team members during VPN’s configuration, installation and troubleshooting for end users
• Working with Symantec Backup for taking backup on remote server.
• Working on Data Repository SVN Server and troubleshooting SVN Connectivity issues.
• Documented and maintained supply of all required inventory through in House Asset Tracker Application.

Skills & Expertise

ControllerData BackupInformation TechnologyManagementSAPTechnical SupportTroubleshooting

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