IT support, also known as help desk or technical support, is a service that provides assistance to individuals or organizations with their technology-related problems. This can include anything from troubleshooting software issues to repairing hardware to providing training on new technologies.

IT support can be provided in a variety of ways, including:

• In-person: This is the traditional form of IT support, where a technician comes to the user's location to help them with their problem.
• Remote: This type of IT support is provided over the phone or chat. The technician will use remote access software to connect to the user's computer and help them resolve their issue.
• Self-service: This type of IT support provides users with access to resources such as knowledge bases, FAQs, and tutorials so that they can solve their problems themselves.