Banner Image

All Services

Programming & Development

IT Technical Support

I Can Provide technical support and customer service for clients. As a Technical support engineer I am committed to diagnosing, reproducing, and fixing customer software and hardware issues. Troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution. If requested, escalate the customer's case to a subject matter expert. Research client's issues in a timely manner and follow up with the customer with recommendations and action plans. Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department. Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development. Provide root cause analysis for customer's storage appliance failure. Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals. Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems.

About

$15/hr Ongoing

Download Resume

I Can Provide technical support and customer service for clients. As a Technical support engineer I am committed to diagnosing, reproducing, and fixing customer software and hardware issues. Troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution. If requested, escalate the customer's case to a subject matter expert. Research client's issues in a timely manner and follow up with the customer with recommendations and action plans. Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department. Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development. Provide root cause analysis for customer's storage appliance failure. Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals. Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems.

Skills & Expertise

AnalyticsCisco Network DevicesComputer HardwareDesignEducational InstructionInformation TechnologyIT SalesJuniperMikroTikNetwork Planning And DesignNetworkingPersonal AssistantResearchSoftware DevelopmentTechnical SupportTroubleshooting

Related Work Collections

4 Reviews