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Programming & Development

IT Technical Support

$15/hr Starting at $25

I Can Provide technical support and customer service for clients. As a Technical support engineer I am committed to diagnosing, reproducing, and fixing customer software and hardware issues. Troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution. If requested, escalate the customer's case to a subject matter expert. Research client's issues in a timely manner and follow up with the customer with recommendations and action plans. Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department. Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development. Provide root cause analysis for customer's storage appliance failure. Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals. Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems.

About

$15/hr Ongoing

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I Can Provide technical support and customer service for clients. As a Technical support engineer I am committed to diagnosing, reproducing, and fixing customer software and hardware issues. Troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution. If requested, escalate the customer's case to a subject matter expert. Research client's issues in a timely manner and follow up with the customer with recommendations and action plans. Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department. Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development. Provide root cause analysis for customer's storage appliance failure. Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals. Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems.

Skills & Expertise

AnalyticsCisco Network DevicesComputer HardwareDesignEducational InstructionInformation TechnologyIT SalesJuniperMikroTikNetwork DesignNetworkingPersonal AssistantResearchSoftware DevelopmentTechnical SupportTroubleshooting

Related Work Collections

5 Reviews

  • Vadim 62 says,

    Shahbaz is talented system administrator. He is very hardworking and purposeful employee. Job was completed in advance. As well documentation was provided for the system. Thank you, Shahbaz.

    for Configure xl2tpd / strongswan on Jul 09, 2022

  • Mustafa 107 says,

    Glad to have worked with Shahbaz. This is the second time I requested his services. Like before, he worked diligently to solve the issues.

    for Multi-tenant setup on Fusion pbx on Apr 19, 2020

  • Mustafa 107 says,

    Very professional. The job turned out to be challenging but Shahbaz worked tirelessly to solve the issue. I would definitely like to get his services again when needed. He's a responsible person and I'm happy with his work ethics. Highly recommended.

    for Troubleshoot FusionPbx installation on Apr 12, 2020

  • Matthew 443 says,

    An skilled, efficient and knowledgeable employee who began the job at the agreed time and swiftly resolved my problem. I will employ him again if required and am happy to recommend his services to others.

    for Problem making webcam work on Mar 25, 2020

  • Shoaib 26 says,

    Works well and prompt and responsive.

    for Elastix server setup with 20 plus exten on Dec 15, 2019