More than 6 years of experience in Service Delivery, Operations & Maintenance, Project Management and Team Management in IT sector. Proven record in analysing processes & workflows, assessing efficacy related to business plans & goals and suggesting re-engineering/simplification solutions. Possesses understanding of Waterfall and SCRUM project lifecycle methodologies Versed in ITIL processes and practices, Waterfall, Agile Modeling & Scrum methodologies and developing & streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters. An effective communicator with relationship management skills with the ability to relate to people at any level of business and management.