IT EXPERIENCEInformation Technology Analyst July 2010-PresentHCL Comnet, Noida* IT Infrastructure: Risk Evaluation, categorization and mitigation of Incidents. Auditing Incidents as per SLA. DC OPS. The responsibilities include Global Monitoring of Servers, Analyzing the alerts, prioritizing and assigning accordingly. Hands on experience on ITSM (BMC), SCOM, HP OVO, ITIL (Incident Management & Problem Management).* Software & Web Development: Have been working to streamline the Monitoring process and Team activities. During this assignment in HCL, I have performed the following activities: Gap Analysis, Need Analysis, Process Mapping (As Is & As Should Be), Risk evaluation, Possible benefits; Formation of Sub Teams: Reporting, Documentation, Quality and Technical, Easy Tools Development, Dashboard and Org Chart Development and other projects. Weekly Service Review reports for the Team and Client.