I have over 5 years of experience in managing and delivery of managed IT Services to large scale organizations. Specializing in Service Delivery Management within complex global IT Infrastructure environments. Professional experience includes large scale IT delivery within complex outsourcing enterprises, leading cross-functional teams, and mid-level stakeholder management. Expertise in design, development and implementation of a wide range of ITIL Framework and processes in large scale enterprises. Helping organization to adopt, scale and mature ITIL Framework and processes.