I am a Business Graduate with 20 years IT experience. I deliver ITIL/ITSM workflow automation through the Cherwell Service Management platform. I have implemented ITIL best practices with high level of customisation, integration and automated workflow suited to needs and requirements of the corporate customer, working with some of the largest companies of their industry. I have also built a full ERP sytem completely outside of IT, using the same product: Cherwell Service Management. Components of the ERP included CRM, Order Management, Logistics, Compliance, Purchasing, HR, Health and Safety and a Training Management System. Our approach is structured yet flexible allowing ITSM maturity to be maximised