1)Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents. 2)Completes enrollments by analyzing and auditing documents, tapes, and transmissions; researching and resolving processing problems. 3)Completes conversion mailings by coordinating requirements; developing plans. 4)Provides information by collecting, analyzing, and summarizing information; responding to requests. 5)Resolves complaints by investigating issues and composing responses; referring non-standard complains and potential lawsuits to legal or government affairs departments. 6)Maintains quality service by monitoring standards; advising supervisor of potential problems. 7)Prepares reports by collecting and analyzing information 8)Updates job knowledge by participating in educational opportunities. 9)Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.