Support Analyst managing UNIX Servers, Linux Servers, WebSphere Application Server (5.1, 6.x and 7.0), IIS, FileNet, Jboss, besides being responsible for the monitoring of these products through the installation / configuration Introscope agents for each server, and to also manage the Introscope tool, making the creation of metrics and product upgrades. Development of internal tools in Java to automate services as deploy, scheduled maintenance, etc.