- Technical Infrastructure Team Management in Information Systems, optimizing, automating and applying continuous improvement methodologies for the last 15 years.
- 18 years of experience in IBM Mainframe Systems in Planning, Operation, and Product Management areas.
- 8 years of experience in Unix Operating Systems Management.
- Designed and developed automation in file transfer products such as Connect:Direct, File Transfer SIBS, and SFTP on any operating system, using C++, shell scripting, and JCL for 8 years.
- Designed, implemented, and automated the use of document management products (Control-D and DOC1), aiming to eliminate paper production and provide online access to both internal and customer levels for 6 years.
- Experienced in coaching and applying Lean methodologies for 8 years in various technical teams in Information Systems.
- Programmed in Cobol for 4 years on Unix systems.
- Dedicated a significant part of professional activity to document, continuously improve, and apply Quality Management System concepts, using best practices such as ITIL for the last 15 years.