• Planning, forecasting and Rostering as per Process Requirement. • Prepare variance reports such as Forecast vs. Actual sales and so on related to various departments within the organization. • Collate Analyze and Present company performance details quarterly, half yearly and yearly. Creating MIS/ Dashboard report and presenting it to the concern Department. • Design reporting formats to provide accurate information in a clear and concise manner. • Produce and support existing reports and processes • Monitor implementation of MIS processes and evaluate their effectiveness. • Creating and maintaining reports in Excel & MS Access allows the company to get information on daily business activities. • Preparation of monthly Performance Status Reports to Senior Management • Day-to-Day Analysis of MIS Reports • Mapping of Data to provide trend analysis and make notes regarding consistency in performance and information collected. • Personalize new MIS requirements from Operations perspective and as required for accurate business information. • Prepare center Review. • Knowledge about PACS Call Center, CMS, CCMA, IEX, AVAYA, CRM, BAM Link, SYMPOSUM and ASPACT.