Automate your call-quality and agent-performance reviews with a .NET Core QA scorecard application leveraging ChatGPT/Gemini APIs. Gain consistent, data-driven insights with real-time dashboards and alerts to boost service quality.
Deliverables:
Automated call transcription & sentiment analysis
Real-time KPI dashboards with flag notifications
Customizable QA scorecard module
Feedback report generation & scheduling
Continuous feature enhancements based on user feedback
Skills:.NET Core, C#, ChatGPT API, Gemini API, Blazor, Angular, Data Visualization, Threading, NUnit, SonarQube