From Mar'04 till Nov,05 worked with HCL Technologies BPO Services Ltd as Support Engineer. Notable Contributions ? High end troubleshooting for the US business customers' internet connection, including their local area network, wireless network. Troubleshooting on DSL line, different modems and the routers (mainly netgear. Linksys, Dlink, Belkin, Dell). ? Troubleshooting their email client with different pop and smtp server settings ? Diagnosing the DSL line problem with the advanced network tools provided From Dec'05 till Jul'06 worked with Patni Computer Systems as a service desk analyst. Notable Contributions Providing remote server support to the users located overseas for the following applications Lotus Notes:- 1. 24x7 monitoring and support of a 100+ Domino application/clustered mail server environment 2. Provided day-to-day technical assistance and acting as a technical resource in determining resource requirements for applications, operations and other