Provide all levels of technical support via phone and onsite to users at all levels within the organization and to their clients. Job responsibilities include hardware and software diagnostics, troubleshooting, installs, upgrades, repair and maintenance support for hardware devices such as Blackberries, PCs, Laptops, Servers and Network Printers (HP and RICOH) and software such as Lotus Notes, Office 97/2000/XP/2007, Windows Operating Systems, Novell Netware, Novell GroupWise, Outlook, VPN (IPass, Cisco), Anti-Virus (Norton, McAfee), TCP/IP and network clients.Network Administrator for multiple networks, which include Novell Netware 4.x/5.x servers, MS Windows NT 4/2000/2003 servers and Linux/Unix servers. Duties included adding users, setting up rights and restrictions, OU moves, Folder Access Rights, managing/resetting printers and user accounts, adding/configuring email accounts and configuring PCs, laptops, and servers for optimal performance.Build, install, configure, repair, repl