Providing comprehensive IT technical support services to ensure complete customer satisfaction within agreed timelines and conditions. Ensuring total customer satisfaction and maximizing their potential by leveraging suggestive sales and cross-selling to exceed sales targets. Resolving all technical support issues either through direct intervention or referral to other services. 

• Maintain network infrastructure including switches (Cisco, Ubiquiti) and routers, and diagnose issues with these components or the behavior of computers connected to the network.
• Maintain web services enabling internal and external access to web pages/systems.
• Provide individual user assistance with computer systems and diagnose and resolve common issues.
• Analyze system logs and identify potential problems/risks.
• Introduce and integrate new technologies.
• Conduct periodic system and software audits/validations.
• Perform and verify backups.
• Apply updates, patches, or configuration modifications to operating systems (Windows, Linux).
• Install and configure new hardware and software.
• Respond to technical problems in systems.
• Assume responsibility for security.
• Document system configurations.
• Manage User Directory (AD, LDAP).
• Windows 2012R2, CentOS 7, Alfresco, ISPConfig, OSTicket, GLPI...