I am the writer of How to Be a Hotel Receptionist - excerpt available on Amazon or Lulu.com where it can be purchased. Successfully sold as self-published, now in negotiation with agency/publishing contract for follow on books on complaint handling and customer care.Main Blog is www.chocolatepillow.com which is updated regularly - the site itself is more opinion-article based.Secondary blog for De Vere Group UK - Hotel based information and training articles