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Administrative & Secretarial

One Touch IT Solution

Service Desk Offerings: Customizable Incident management system Integrated service desk from Level 1 to Level 3 Product Support Infrastructure Support Application Support Change Request Management License Management Configuration Management Handling incidents, problems, and service requests Monitoring Offerings: Desktop and End user computing Servers Monitoring Network Device and Bandwidth Monitoring Storage and Backup Monitoring Application Monitoring Maintenance Service Offerings: Desktop and End user computing Servers Maintenance Network Device Maintenance Storage and Backup Maintenance Application Maintenance 24x7 Product Support and Maintenance Early product support and maintenance planning Toll-free telephone product support Premier enhanced application management Timely escalation to Level II and III Product Support Reactive and proactive product support Response time driven product support Troubleshooting and continuing product maintenance What we support: Legacy application Software products Website and ecommerce Hardware and Peripherals Key offerings by Server Pro’s : Server monitoring and maintenance Server administration Performance management and fine tuning Consolidation and Migrations Capacity analysis and management Troubleshooting and support Security management Licensing and Patch management Backup management Key offerings by Network Pro’s team: Remote administration and monitoring Capacity planning Availability management Performance management Technical Troubleshooting Configuration management Reports and trend analysis Network build and integrations Consolidation of estab

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$14/hr Ongoing

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Service Desk Offerings: Customizable Incident management system Integrated service desk from Level 1 to Level 3 Product Support Infrastructure Support Application Support Change Request Management License Management Configuration Management Handling incidents, problems, and service requests Monitoring Offerings: Desktop and End user computing Servers Monitoring Network Device and Bandwidth Monitoring Storage and Backup Monitoring Application Monitoring Maintenance Service Offerings: Desktop and End user computing Servers Maintenance Network Device Maintenance Storage and Backup Maintenance Application Maintenance 24x7 Product Support and Maintenance Early product support and maintenance planning Toll-free telephone product support Premier enhanced application management Timely escalation to Level II and III Product Support Reactive and proactive product support Response time driven product support Troubleshooting and continuing product maintenance What we support: Legacy application Software products Website and ecommerce Hardware and Peripherals Key offerings by Server Pro’s : Server monitoring and maintenance Server administration Performance management and fine tuning Consolidation and Migrations Capacity analysis and management Troubleshooting and support Security management Licensing and Patch management Backup management Key offerings by Network Pro’s team: Remote administration and monitoring Capacity planning Availability management Performance management Technical Troubleshooting Configuration management Reports and trend analysis Network build and integrations Consolidation of estab

Skills & Expertise

AnalysisApplication MonitoringApplication SupportCCapacity PlanningChange ManagementConsultingEcommerceEmailFirewallsHelpdeskLicensingManagementMobileOpen SourceReportsSecurityServer AdministrationSoftware DesignTroubleshootingVirtualizationVoIPVpnWeb Security

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