- Daily Monitoring: Includes
· Detailed Application Health checks.
· Ticket queue monitoring.
· Weekend checks.
2. Maintenance Activities:
· License Usage.
· Administrating the Permissions, User and Groups in OTDS
3. Support:
· Design, implement and maintenance of end-to-end low-level enterprise ECM solutions.
· Design and develop preventative maintenance and scaling strategies for ECM solutions.
· Capacity planning and forecast for ECM applications at Suncor which includes Content Server, File System, Search and Indexing, and Archive Server Storage.
· Perform Cumulative Patch upgrades.
· Perform Production Refresh activities.
· Support critical applications like Archive Center, OTDS, Search & Indexing.
· analysis of indexing and searching mechanism, Archive Center, Performance Analysis, Facets volume, OTDS connectivity, SAP connectivity, deep log troubleshooting.
· Provide technical support and RCA (root cause analysis) for priority tickets.
· Maintaining the ticket Queue.
· Provide Tier 3 Support for OpenText Applications.
· Extended ECM Application Support and Implementation.