Marketing-savvy project manager with a career history of technical, management and creative experience approached from the customer perspective and built on a foundation of customer support expertise. Experience in infrastructure upgrades, software configuration, and technical leadership through full P&L leading to increased productivity and profitability. Highlighted Accomplishments > Senior Management representative for business unit responsible for business operations > Positioned company to win $45 million support services contract from government agency > Led project team in piloting a client-server expert system-based help desk application