Training is a crucial component of any change or business improvement initiative. I have designed training programs for industry-leading organizations from the nation's second largest food distributor and the U.S. State Department to the second-largest grossing restaurant group in the U.S. and the United States Military Academy at West Point. I approach every engagement like a high-powered advertising firm would where brainstorming ideas and industry best practices are a mere starting point. My services include training program design, development and delivery, multimedia authoring for e-Learning, and filming video for use in our production of interactive DVD programs. Secondary services are built on vast experience gained while working with companies in virtually every industry to reduce their operating costs, improve their safety or quality of service, or streamline their operations to enhance profitability. I can conduct business analysis and work flow assessments to identify