6 Years of IT work experience in software development and designing using Oracle-RightNow™ CX application, customer portal and analytics Certified Oracle RightNow CX Implementation Specialist, Developer and a Trainer Experience in Implementing SAML authenication using Oracle Rightnow Oracle RightNow CX implementation,RightNow CX integration, ROQL, Process Designer, Analytics, Chat implementation, Import/Export via SOAP Experienced in configuring the agent desktop and automating business processes using contextual workspaces, workflows, agent scripting, business rules, custom objects and custom scripts. Well versed in Service Level Agreements, Root Cause Analysis and Problem Management Certified Oracle social relationship management specialist Excellent Analytical Skills with strong interpersonal, oral & written communication capability.