- Usually, a pre-requisite for organisations re-structuring projects - Is a diagnostic of the organisational functioning (or health) that covers: Aspirations, Strategy, Organisational Skills, HR, Systems, Organisational Structure, Culture, Policy - We interview staff at various levels and from all parts of the organisation - We also send a list of required info - Based on the findings, We present the outcome of the OHA plus our recommendations for actions to be taken - Based on the recommendations from the OHA phase, and customer feedback, we can prepare a detailed action plan for implementing the recommended actions. - This action plan would be a list of tasks per organisational function, but the details of each associated project would be left to a subsequent phase