Seasoned technical expertise with Agile practise transformation, Onsite/offshore, Latest technologies, Devops, Automation and all kinds of project implementation. Reporting , mpp, Status Reports, Project Plan
IT Service Management (ITSM): Proficiency in ITSM frameworks like ITIL, including incident management, change management, problem management, and service level agreements (SLAs).
Project Management: Ability to plan, execute, and monitor IT projects, ensuring timely delivery, resource allocation, and adherence to project goals and objectives.
Technical Expertise: In-depth knowledge of IT infrastructure, systems, and technologies relevant to the organization, including networking, cloud services, cybersecurity, and software development.
Leadership and Team Management: Strong leadership skills to effectively lead and motivate teams, delegate tasks, and foster a collaborative and high-performance work environment.
Communication and Stakeholder Management: Excellent communication skills to interact with stakeholders at various levels, both technical and non-technical, and effectively convey complex information.
Vendor Management: Ability to manage vendor relationships, negotiate contracts, and ensure service level agreements are met.
Problem-solving and Decision-making: Strong analytical and critical thinking skills to identify and resolve IT service issues and make informed decisions.
Strategic Thinking: Ability to align IT services with business goals and contribute to the organization's strategic planning and decision-making processes.
Budgeting and Financial Management: Proficiency in financial management, including budgeting, cost optimization, and resource allocation to maximize the value of IT services.
Continuous Improvement: Commitment to ongoing learning and staying updated with industry trends, emerging technologies, and best practices to drive continuous improvement in IT service delivery.