IT Professional with 12 years of IT Management Experience (ITIL/ITSM, Agile Methodology, cloud competing ) ? Application and Production Support Management ? Stakeholder Management (Client + Technical Resources) ? ITIL/ITSM Service Framework , Agile Methodology Expert and Cloud Competing Methodology, Incident Management ,Change Management ? Technical Project manager cum Solution Architect with over 14 years of experience in all phases of software development lifecycle, Incident Management, Change Management, aspects of process development and execution, Formulating, organizing and monitoring inter-connected projects, Deciding on suitable strategies and objectives, Coordinating cross-project activities, Project Management, Client Service and Business System with a reputation of tackling complex and large organizational tasks. Visionary and goal oriented IT executive with demonstrated experience in to enhance business opportunities. I am a passionately committed leader that is focused on planning, developing and implementing cutting-edge IT solutions product and process improvement for the users and clients. I consistently meet my goals of adding to the profitability of my employer while improving the customer experience at a same time. Throughout my career I have earned a reputation as an exceptional problem solver, trainer and a mentor. If your company is looking for unparalleled combination of innovation Leadership and expertise in promoting efficiencies. Let's have a conversation about how my abilities can help you achieve your next level of success. /production support (L1/L2/L3)/Application Support/Software Support/Database Support/ java production support/ Team Management/Client Management/Service Delivery Extensive experience in creating designing testing development and deploying software/database for telecom, retail, banking domains using Agile, Waterfall methodologies and technologies used (Unix/Unix shell scripting/Oracle-SQL /Oracle-PLSQL/ Oracle support, SQL server, java production support/ Linux/ TOMCAT/ APACHE, JBOSS ,AIX, Oracle(9i/10g/11g/12c),Oracle(SQL/PL-SQL), SQL Developer, Sql Server, Toad, Quite FTP, Winscp, DB2, AQT, ETL ,Data stage & Twoli Excellent communication and interpersonal skills. ? Handling and coordinating cross located team of Technical Engineers in 24x7 Mission Critical Environment. Involve in day-to-day management of technical delivery, resource hiring, managing technical staff. ? Managing Service Levels Agreements, defining and monitoring KPI's for Process performance management. This role ensures that all services are delivered according to best practice ITIL based policies, procedures and standards. ? Communicate business impact clearly and in non-technical terms to key stakeholders. Management of customer facing environments and interact with customer during triages and troubleshooting. ? Multi-tasking makes effective decisions, and escalates issues as appropriate systematic, organized, hardworking