Project Management. SOP Creation. FMEA. Detailed Scoping Documentation. Quality Framework Creation. Data Validation.

• 11+ years of experience in Operations Management, Project Management, Quality Management, and processes development
• Expert in managing team throughout all project phases and ensure that all stakeholders are in contact.
• Hands-on experience in staffing, training, customer service, MoM, and QoQ performance management.
• Expert in implementing project scope by establishing a work breakdown framework for milestones and critical path challenges to meet project deadlines.
• Awarded multiple time with Delivering Outcomes Award, Milestone Award, Leading In The New Award, and  Accenture Operations Encore Awards by Accenture
• Trained, coached, and mentored staff to promote effective implementation of a new program.
• Built a professional relationship with clients with interpersonal communication skills and follow-up measures.