- Project Management. Broad-based experience in leading successful, cross organizational and cross-cultural teams in solving complex technical, business and customers problems. Data analysis, solution design, team management and IT systems implementation. I took part in the projects related to BPO and SSC strategy and performance advisory. - Lean Management in services. Product development, marketing and implementation of Lean Management in Shared Service Centers. I have introduced change management, strategy development to senior leadership. Training development and conducting to employees with a various position from process executives to senior managerial level. Coaching and mentoring mid-level and senior level managers in terms of Lean Management, work organization and distribution, problem management, process management, continuous improvements and strategy realization. Problem-solving enthusiast. No problem is a problem! - Process analysis, improvements, re-design with a strong focus on continuous improvement and process excellence. - I also had the pleasure to work directly with company customers to leverage our products to make their teams more productive and successful. I also held many pieces of training for my colleagues to educate them about new service lines features, served as a point of contact with any questions they had, and held a training session for new employees. I have a master and bachelor degree from the University of Lodz in management and human resource management. I have completed project management certification in Prince2 and AgilePM and I have finished recently CIMA Global Business Services certification.