I am employed as a project manager and has vast experience in customer service and technical support in a BPO setting. Being involved in this type of industry, I have been to exposed to different types of projects, from technical support, hotel reservation, billing, among many others. As a project manager, my job entails overseeing staff to ensure productivity is being maintained. This also includes preparing various reports for the client, communicating to both the client and the team, creating spreadsheets for billing, etc. I have a very good command for MS office applications such as Word and Excel. Besides job specific tasks I take pride of my reliability. People can depend on me to deliver what is being expected. I am very proactive and always has the initiative to learn new things and recommend strategies to help Outlined are the skills that I can offer: English tutorial - experienced in teaching Korean students to learn the English language. Microsoft Word and Excel; Excel 7/10 – experienced in maintaining trackers and automating data for efficiency. Project management – experienced in spearheading a project, managing people, managing admin task for staff. Transcriber – experienced in transcribing. Excellent written/oral communication Has experience in research