Provide leadership, governance, and support for the delivery of vi deo infrastructure, endpoints and APIs; focused primarily on customer satisfaction, achievement of quality goals, and region profitability targets as Program Manager. Managed lean projects that generated around 2 million dollar in costs savings in 2018-19. Direct program manager responsible for Managed Service for all global projects and internal projects like data centers and connection links. As Enterprise Service manager primarily focused on helping customers achieve Video infrastructure optimizations supporting their environment. Management of resources; providing direction on performance, career mentoring, and training together with Regional Service Manager to align resource capabilities with the Polycom strategies. Key Accomplishments: • Alignment of Project Management Office delivering effectively and efficiently on scope, time and costs for our Global projects in three languages • Improvements in customer satisfaction metrics for consulting engagements delivered globally through a program of direct customer outreach, delivery quality improvements, and statement of work standardization efforts. • Partnerships with regional sales teams to provide more than 200 sales leads were not identified previously for them. • Facilitated change management process to be implemented