Over 13 years of experience in public relations, community affairs and publication management.  During this period, I have Managed print and electronic publication production and design process. Managed community affairs and outreach programs at the local and state levels. Managed organizational marketing plans including event promotion and image building campaigns. Developed and implemented customer statisfaction surveys. Designed new programming and events based upon customer and advertiser feedback.   Implemented media outreach programs including story development, speakers bureau and crisis issue management. Demonstrated skills in public relations management, message development, crisis communications and strategic planning.  Experienced in entire publication production process including sales, ad design, layout, message development and production.