Work with representatives in ETM (Enterprise Task Manager) to properly complete their workflow and address issues that arise Reports performance and workload issues to the Patient Accounts Manager Perform monthly quality audits as directed by the department supervisor and manager Maintains responsibility for work processing and production quotas for assigned individuals and teams and works with the Patient Accounts Manager to assure that the department is meeting goals Reports problems and issues to the Patient Accounts Supervisor as well as status of workload for the payment posting and zero voucher posting for individual assigned Billing Areas Posts payments and adjustments from patient statements and commercial carriers, Medicare, Medicaid, and Blue Shield remittance advices Other duties as assigned by the Supervisor, Manager or Director of Reimbursement