- 5+ years of experience as Remedy developer.
- ARS application development experience.
- Design and configuration of ITSM modules within BMC Remedy.
- Planning and design integrations with BMC Remedy and 3rd party systems.
- Experience with customizing Remedy forms, developing workflows, escalations, filters.
- Atrium Integration / Pentaho jobs.
- Configuration and customization of email templates.
- Remedy tools experience: Developer Studio, Remedy Migrator, Data Import.
- Development and configuration of BIRT reports.
- Experience with SmartIT.
- Experience in the following modules: incident management, asset management, problem management, CMDB and knowledge management.
- Experience with ARS upgrade projects.