• Working on case management software by Needles for legal firm. • Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service • Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations • Communicate with clients and evaluate their needs and specifications • Determining the correct medical facilities to obtain medical records. • E-faxing and submitting required documents. • Requesting and Submitting medical records on client’s behalf. • Assess and expedite the process of the record request and ensure it is on the right track • Handling new client inquiries and acting as the face of the business. • Preparing daily workloads for staff & co-ordinating the daily allocation of work. • Motivating the team to achieve high standards and KPI targets. • Dealing with and resolving problems and issues which arise. • Mentoring and training up junior and new staff. • Monitoring & reporting on standards & performance targets. • Arranging & chairing weekly team meetings, focusing on targets & achievements. • Implementing new initiatives. • Involved in the recruitment of new staff. Praise team members and creates a positive working environment. • Providing prompt and accurate information on individual performance. • Perform other duties and responsibilities as assigned