There is an old saying, "If a customer is happy he will tell 3 people, if they are unhappy they will tell 15!" Those numbers, of course, are no longer even close to the truth, although in retrospect, they kind of are. With the modern age of the information highway (more like rocket way) people are more apt to give you a bad review on one of the hundreds of review sites (Google, Facebook, Yelp!, TripAdvisor, etc...) than they are an excellent review. MySocialRep is a company that will help you manage your social reputation, in turn, this will help your company increase ratings, increase trust, and most importantly increase sales.