I am an expert at providing management consulting on operations, programs, and performance.I spent two years a Senior Management Analyst developing and managing a call center (software, personnel management, analysis, budget) and training program for an organization with 2600 employees. I have over 10 years analytical experience including fire, population, crime, patient healthcare, EMS and call center analytics. I am an expert in SQL, Crystal Reports, SPSS, Access and Excel for data extraction, manipulation and analysis.I possess excellent written, oral and interpersonal communication skills and am highly self-motivated.