* Worked and Managed extensively with Amazon EC2 Cloud model of deploying Windows and Linux (single and redundant) frameworks including good experience with LAMP* Established automated ‘self-healing’ methods in Monitoring systems for first/second level support and maintenance tasks, which reduced 11% of the time spent by engineers on menial work* Created policies/procedures and training methods which reduced response times on service tickets by 86% in the first year working as NOC Manager* Developed a Continuous Service Improvement Program in NOC training modules to handle flow of updates as well as turnover. This included “refresher” courses for current and engineers in training. Monthly, quarterly, and yearly updates with the plan to migrate from a PowerPoint presentation model to an online training model using open source platform.* Planned and coordinated with multiple vendors about the conversion and add-on of 40 sites to Voice-over-IP technologies for co