I help SaaS and tech companies build documentation that actually gets used: knowledge bases, release notes, SOPs, and internal wikis structured for clarity and findability. My background is in enablement and platform operations at a consumer intelligence SaaS company across Southeast Asia, so I understand both the technical side of documentation and how support/CS teams actually rely on it day to day.
Services include:
- Knowledge base architecture and content development (Confluence, Notion, or your platform)
- Technical documentation for product features and workflows
- Release notes and changelog writing
- SOP and process documentation
- Documentation audits and restructuring
I work incrementally and communicate clearly throughout, so you're never surprised by a big handoff at the end.