I am a Certified Salesforce Administrator (ADM201). Well versed in building components of a Salesforce to support core business processes, including: Profile & Roles, Custom objects, Validation rules, Workflows, Reports & Dashboards, assignment rules, Email to case, Web to Case, Data Loader, etc. Well versed with Sales, Service and Marketing business processes. I have extensive hands-on experience in Oracle Siebel CRM including configuration, scripting, workflows, RCR, VBC, EIM. I am also trained in OEC.