Hello, I joined Salesforce as senior support engineer and then after a few months I was ask to join the Salesforce Partner Support team. I also learn how to configure Salesforce to match existing business process. Our team handle different types of Cases and Administrative request such as the following: Customization - -Page Layout - -Custom fields and Object Data Migration - -Import Wizard - -Data Loader Automation - -WorkFlow Rules - -Assignment Rules - -Validation Rules - -Approval Process Security - -IP restriction - -Login hours - -Record Access OWD - -Field Level Security - -Profiles - -Sharing Rules - -Permission Set Addition: - -Territory Management - -Multi Currency Settings - -State and Country Picklist - -Packaging