Salesforce Capstone Project – CRM Automation System
- Configured custom objects, field types, and data management processes to support lead and
case lifecycle
- Implemented Flow Builder automation and business logic for task assignment, status updates,
and process efficiency
- Applied Salesforce security model (Profiles, Roles, Permission Sets) to control data access and
visibility
- Developed reports and dashboards to monitor KPIs, performance metrics, and business insights
- Designed user interface using Lightning App Builder and page layouts, supporting Sales, Service,
and mobile applications