7+ years of functional Salesforce.com CRM experience in a multi-national manufacturing business. Collaborative problem solver who maximises business benefit of Salesforce through operational management, process improvement, organizational and training strengths. Expert in identifying root cause of issues and translating complex business processes into automated Salesforce ones. Accomplished several significant challenges whilst consistently meeting commitments with integrity. Areas of expertise includes: As a Salesforce Administrator I have: Configured page layouts, workflow rules, process builder flows, email templates and data fields. Created custom objects and fields. Customized reports and dashboards creation. Extensive use of Data Loader for data importing/exporting including data cleansing.